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Terms & Conditions

Walkoutdoors website Terms and Conditions for Use.

Terms and conditions apply only to the use of this Walkoutdoors website. Please read carefully through the terms and conditions. If you do not agree with the terms and conditions do not use this Website. If you do access the Website, and place an order, you thereby agree to be bound by these terms and conditions as set out below.

Ordering: All orders can be placed online through the Website. Please do not e-mail your card details. Responsibility cannot be taken for the security of your details if given this way. All orders are subject to availability.

Payment Method: You can pay by most major credit and debit cards. We are not able to accept cheques, cash, or postal orders via the website. You must provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement.

No responsibility can be taken by Walkoutdoors for incorrect, or incomplete, details submitted on the website. Orders without this information cannot be successfully processed. Card fraud is illegal and perpetrators will be prosecuted.

Out of Stock: If any item you have chosen is not available you will be contacted via your e-mail address. Out of stock goods marked To Follow on your delivery note will be forwarded automatically.

Pricing Policy: All products on the Walkoutdoors web site are priced in pounds sterling and include EU VAT at the appropriate local rate. Any duties or local taxes are payable by the purchaser at the appropriate local rate.

Variation: Prices on may vary on occasions from those found in our retail store.

Delivery: Goods will be delivered as stated in our delivery information section on the website. The maximum period of delivery would be within 21 days, unless specifically agreed with you the customer. We undertake to inform you of any subsequent change to the delivery time.

Return of Goods Policy: Goods can be returned for a full refund including delivery charges if they are faulty or the wrong item has been dispatched within 30 days after receipt of goods.

If the goods have been dispatched as ordered, but are unwanted due to their description on the website being incorrect or misleading, then they can be returned for a refund including delivery charge within 30 days after the receipt of the goods.

If the goods are returned for any other reason standard carriage charges incured at time of purchase will be refunded, if an express delivery option has been selected that will not be refunded under distance selling regulations 2014.

If you simply do not like your purchase, you will need to return the item at your own expense. If the item you have received is wrong or faulty, postage will be reimbursed.

Exchanged products: Cost of standard carriage is FREE on replacement goods over £40.

Please Note: Items must be unused, have their original packaging and labeling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer.

The card used for the purchase of goods will be credited with the original purchase amount.

Cancellation Policy: We aim to meet The Distance Selling Regulations and subject to the provisions of our returns policy outlined above, every customer has the right to cancel their order within 30 days of receiving the goods.

Complaints: We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be emailed to, or mailed to Walkoutdoors 49, Ilfracombe Gardens, Whitley Bay, Tyne & Wear, NE26 3LZ, England. Alternatively, you may telephone 0191 251 4388, 9am to 5pm, Monday to Friday and 9am to 4.30pm Saturday. All calls will be charged at standard rate. Or Fax 0191 251 4737

We aim to acknowledge complaints within 7 days, and our acknowledgement will always include the name of the person who is dealing with your case.

Data Protection and Privacy: Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998.

Company Registered Number: Z7539110

VAT Registered Number: 376 4485 15

Collection and Use of Information: Walkoutdoors is the sole owner of the information collected on this Website. We will not disclose or divulge this information to others in ways different from what is stated in these terms and conditions and our privacy policy. Walkoutdoors collects information from users of our website at several different points.

Where an order form exists, we will request information from the user as required. Here a user must provide contact information (like name, shipping address, landline telephone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. In case of difficulty in processing an order, this information will be used to contact the user. We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.

What we do with the information we gather: We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We will only release contact information to for review of your order and to The Royal Mail for delivery purposes. * If you wish to opt out of your email / phone number being shared for these purposes, please add that information to the add comments about your order box when placing an order.

Security: This website takes precautions to protect users' information. When sensitive information is submitted via the Website, that information is encrypted and is protected with SSL. Once an order is received, the payment details are erased. The servers on which we collect and store personal information are kept in a secure environment.

Exclusion of Walkoutdoors liability: The information contained in the material in this Website is only for information purposes. The material on this Website does not constitute advice and you should not rely on any material in this Website to make any decision or take any action.

Walkoutdoors does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this Website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this Website.

Warning: Climbing, mountaineering and other outdoor activities can be hazardous. The selection and use of suitable equipment for particular tasks and climate conditions does require skill. In the interests of your safety and the safety of others, you should ensure that you are properly equipped and trained in the use of the equipment. You should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. We recommend that you seek and take the advice of a person who is suitably qualified before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights. Accuracy of the colours are dependent on what the Website allows.

Walkoutdoors makes no warranty that this Website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this Website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

Links: Waloutdoors excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties. This Website also contains links to other websites which are not under the control of and are not maintained by Walkoutdoors.

Walkoutdoors is not responsible for the content of websites that are referenced or linked on this website.